FAQs
Frequently Asked Questions
Order Fulfillment
How long does it take to process and ship my order?
Orders are typically processed and shipped within 5–10 business days, depending on the product and your location. You’ll receive a tracking link via email as soon as your order is on its way.
Who makes and ships your products?
We work with trusted print-on-demand partners—Printful, Printify, and Copycat Print on Demand—to produce and ship your items directly to you.
Can I track my order?
Yes! You’ll get an email with a tracking link as soon as your order ships.
Returns & Exchanges
What’s your return policy?
If your order arrives wrong, damaged, or defective, contact us within 14 days of delivery. We’ll work quickly to resolve the issue with a replacement or refund.
How do I start a return or exchange?
Email us at [your support email] or use our website contact form with your order number and details. We’ll guide you through the process.
Do I have to pay for return shipping?
If your item is incorrect, damaged, or defective, we cover return shipping. For other reasons (like size exchanges), shipping may be at your expense.
Product Materials
What materials are used in your products?
We use high-quality, comfortable materials for all apparel and accessories. Material details are listed on each product page. Many items use eco-friendly fabrics, depending on the print provider.
Are your products sustainable?
We partner with print providers who use eco-friendly and sustainable practices wherever possible. We’re committed to expanding our sustainable offerings as we grow.
Shipping Policies
Where do you ship?
We ship worldwide, with a special focus on the San Francisco Bay Area and Northern California.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the items in your order. You’ll see the total shipping cost before you complete your purchase.
Do you offer expedited shipping?
Not at this time. Most orders arrive within 5–10 business days.
**CTDSF Product FAQ**
Welcome to the CTDSF FAQ! Here you'll find clear answers to common questions about our products, order process, and brand values. If you need more help, check out the resources at the end or contact us directly.
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### Products & Design
**Q: What types of products do you offer?**
A: We offer unique apparel (hoodies, t-shirts, pajama pants), accessories (hats, coolers, phone cases, socks), and home goods (comforters), all featuring exclusive CTDSF designs.
**Q: Are your designs original?**
A: Yes! All designs are original—created in-house, often using AI tools and the owner’s personal artistic vision.
**Q: Do you offer wholesale or bulk pricing?**
A: Yes, we provide wholesale and bulk pricing for large orders. Contact us for details.
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### Ordering & Shipping
**Q: How do I place an order?**
A: Shop directly at [CTDSF.com](https://www.ctdsf.com) and follow the checkout process.
**Q: How long does it take to get my order?**
A: Most orders are produced and shipped within 5–10 days, depending on the product and location.
**Q: Do you offer free shipping?**
A: Yes, free shipping is included on all orders.
**Q: Can I track my order?**
A: Yes, order tracking is provided for all shipments.
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### Returns & Exchanges
**Q: What is your return/exchange policy?**
A: If you’re not satisfied, you can request a return or exchange. Please contact us within 14 days of receiving your order.
**Q: How do I start a return or exchange?**
A: Email us or use the contact form on our website with your order details, and we’ll assist you.
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### Product Quality & Sustainability
**Q: Who makes your products?**
A: Our products are printed and shipped by trusted partners like Printful, Printify, and Copycat Print on Demand.
**Q: Are your products eco-friendly?**
A: Many of our print providers use sustainable practices and eco-friendly materials.
**Q: Can I see samples before buying?**
A: All product images are real photos of our designs. If you have questions about specific products, let us know!
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### Brand & Community
**Q: What makes CTDSF different?**
A: We focus on inclusive, original designs inspired by diversity, sustainability, and community support—especially for LGBTQ+ and disabled communities.
**Q: Do you collaborate with other artists?**
A: Yes, we offer artist collaborations with fair profit sharing. Contact us if interested.
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### Payment & Security
**Q: What payment methods do you accept?**
A: We accept major credit cards, debit cards, and other secure payment options via Shopify.
**Q: Is my information safe?**
A: Yes, your payment and personal information are securely processed through our trusted platform.
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### Additional Resources
- For detailed sizing info, see our [Size Guide](https://www.ctdsf.com/size-guide).
- Wholesale and partnership inquiries: [Contact Us](https://www.ctdsf.com/contact).
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**Still have questions?**
Reach out anytime via email, our website chat, or social media. We’re here to help!
Additional Questions?
If your question isn’t answered here, reach out any time via our [contact form], email, or website chat. We’re always happy to help!